Due to the vital importance of consistent class attendance, eligible make-ups are offered for ILLNESS AND UNAVOIDABLE FAMILY OBLIGATIONS ONLY.
We developed our program to create the best environment for children to swim by attending a regular weekly class. The repetition, consistency and changing weekly lesson plans enhances the progress of our students. In addition, students are only evaluated in their scheduled class.
Our goal is that we provide you a policy with the flexibility you need for the unavoidable times your child needs to miss class and that you understand the importance of consistency and limit absences whenever possible.
During busy seasons make-up opportunities can be limited and not guaranteed within a certain time period. Your eligible make-ups will not expire as long as you are enrolled. Please be patient with our front office when scheduling your make-ups. Offering a make-up is a courtesy to our customers.
PROCEDURE to receive a make-up class due to illness:
- Notify the customer service team about your child’s absence due to illness prior to their class through the customer portal.
- Schedule your make-up class through your customer portal 4 days prior to the date you are requesting – See the how to video below.
- A missed, scheduled make-up class cannot be rescheduled.
- All unused make-ups expire when you withdraw, and are not carried over upon re-enrollment.